Refund Policy
Last updated: August 28, 2026
1. Overview
Coins purchased on Carrier Fence are digital credits used to pay for DNC and honeypot scrubs. This policy explains when a refund is available.
2. Unused Coin Balance
If you purchase a coin package and haven't used any of the coins from that purchase, you may request a full refund within 7 days of the purchase date. Contact us with your account email and the approximate purchase date, and we will process the refund back to your original payment method.
3. Partially Used or Consumed Coins
Once coins from a purchase have been used for a scrub, that portion is non-refundable — the service (checking your uploaded numbers against our DNC/honeypot data) has already been delivered. If part of a purchase remains unused, contact us and we'll review a partial refund for the unused portion on a case-by-case basis.
4. Signup Bonus Coins
The free coins granted on signup are promotional and not eligible for a cash refund under any circumstance, whether used or not.
5. Billing Errors
If you were charged incorrectly — for example, charged twice for the same purchase, or charged an amount that doesn't match the package you selected — contact us immediately and we will investigate and correct it, typically with a full refund of the erroneous charge.
6. How to Request a Refund
Email support@carrierfence.com or message us on WhatsApp at 0312-0754989, or submit a support ticket from your account settings page, with your account email and details of the purchase in question.
7. Processing Time
Approved refunds are processed back to your original payment method. Depending on your bank, funds typically appear within 5–10 business days after approval.